NSFAS Contact Details : Official Phone Numbers and Email

ByZola

The National Student Financial Aid Scheme (NSFAS) is the official South African government agency that provides financial assistance to students from poor and working-class households. If you’re applying, appealing, or need help with your allowance, NSFAS has set up multiple channels to ensure you get support.

If you need confirmation before reaching out for support, you can check your funding status online through the main portal to see the latest updates linked to your application.

This guide lists all the official NSFAS contact details, including phone lines, WhatsApp, USSD, emails for different departments, social media accounts, and fraud reporting hotlines, so you can reach the right team faster.

NSFAS Virtual Contact Centre

You can connect with NSFAS through their dedicated Virtual Contact Centre:

Channel Details
Toll-Free Number 08000 67327
NSFAS Email Address [email protected]
WhatsApp +27 63 093 5671
USSD Service 12067327#
Facebook National Student Financial Aid Scheme
Twitter/X @myNSFAS
Instagram @myNSFAS
Website www.nsfas.org.za

NSFAS Head Office

Type Details
Street Address The Halyard, 4 Christiaan Barnard St, Cape Town City Centre, Cape Town, 8001
Postal Address Private Bag X1, Plumstead, 7801
Telephone 080 006 7327

NSFAS Officials

Department / Role Name / Details Phone Email
Chief Executive Officer (CEO) Mr. Andile Nongogo 080 006 7327 [email protected]
Information Officer (PAIA) Mr. Andile Nongogo 080 006 7327 [email protected]
Fraud and Ethics Hotline Report fraud/corruption [email protected]
Outreach and Community Events Event-related queries [email protected]
Media Enquiries Journalists/Media [email protected]
NSFAS WhatsApp WhatsApp support +27 078 519 8006
Account, Payment and Balance Enquiries 08000 67327 [email protected]

 

 

What is NSFAS’s WhatsApp number?

You can contact NSFAS on WhatsApp at +27 63 093 5671.

Where do I report NSFAS fraud?

Send fraud-related information to [email protected]

What email do I use for NSFAS payment issues?

For payment and balance queries, email [email protected]

Can I visit NSFAS in person?

Yes. The head office is at The Halyard, 4 Christiaan Barnard St, Cape Town City Centre, Cape Town, 8001.

Zola
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Zola is a higher education analyst and student funding specialist with 7 years of experience helping South African students navigate NSFAS, bursaries, and other funding opportunities.