NSFAS Contact Details : Official Phone Numbers and Email
The National Student Financial Aid Scheme (NSFAS) is the official South African government agency that provides financial assistance to students from poor and working-class households. If you’re applying, appealing, or need help with your allowance, NSFAS has set up multiple channels to ensure you get support.
This guide lists all the official NSFAS contact details, including phone lines, WhatsApp, USSD, emails for different departments, social media accounts, and fraud reporting hotlines, so you can reach the right team faster.
NSFAS Virtual Contact Centre
You can connect with NSFAS through their dedicated Virtual Contact Centre:
| Channel | Details |
|---|---|
| Toll-Free Number | 08000 67327 |
| Email (General Queries) | [email protected] |
| +27 63 093 5671 | |
| USSD Service | 12067327# |
| National Student Financial Aid Scheme | |
| Twitter/X | @myNSFAS |
| @myNSFAS | |
| Website | www.nsfas.org.za |
NSFAS Head Office
| Type | Details |
|---|---|
| Street Address | The Halyard, 4 Christiaan Barnard St, Cape Town City Centre, Cape Town, 8001 |
| Postal Address | Private Bag X1, Plumstead, 7801 |
| Telephone | 080 006 7327 |
Also keep eye on NSFAS status check using id number.
NSFAS Officials
| Department / Role | Name / Details | Phone | |
|---|---|---|---|
| Chief Executive Officer (CEO) | Mr. Andile Nongogo | 080 006 7327 | [email protected] |
| Information Officer (PAIA) | Mr. Andile Nongogo | 080 006 7327 | [email protected] |
| Fraud and Ethics Hotline | Report fraud/corruption | [email protected] | |
| Outreach and Community Events | Event-related queries | [email protected] | |
| Media Enquiries | Journalists/Media | [email protected] | |
| NSFAS WhatsApp | WhatsApp support | +27 078 519 8006 | |
| Account, Payment and Balance Enquiries | 08000 67327 | [email protected] |
What is NSFAS’s WhatsApp number?
You can contact NSFAS on WhatsApp at +27 63 093 5671.
Where do I report NSFAS fraud?
Send fraud-related information to [email protected]
What email do I use for NSFAS payment issues?
For payment and balance queries, email [email protected]
Can I visit NSFAS in person?
Yes. The head office is at The Halyard, 4 Christiaan Barnard St, Cape Town City Centre, Cape Town, 8001.
