Nelson Mandela University (NMU) provides students with access to a range of online tools and services through Office 365, including student email. For any issues or assistance needed with your NMU student email, it’s important to know how to contact support effectively. NMU Student Mail is an essential communication tool for Nelson Mandela University students, providing them with important updates and academic information.
NMU Student Mail
This guide will walk you through the process of accessing your NMU student email off-campus and the steps to take when you need support.
Accessing Your NMU Student Email Off-Campus
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Visit the Office 365 Portal: Open your web browser and go to https://outlook.office.com.
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Enter Your Credentials:
- Username: Type your student number followed by @mandela.ac.za (e.g., [email protected]).
- Password: Enter the network password you created or received from NMU.
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Log In: You will be redirected to the Nelson Mandela University login page. Enter your username and password again to access your student email.
NMU Student Email Support
If you need assistance with your NMU student email or Office 365 account, here’s what you can do:
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Check the NMU IT Support Portal:
- Visit the NMU portal for frequently asked questions (FAQs) and troubleshooting guides.
- The portal often provides solutions for common issues and step-by-step instructions.
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Contact the NMU IT Help Desk:
- If you can’t find the answer you need, contact the NMU IT Help Desk for personalized support.
- They can assist with password resets, account issues, and other technical problems.
NMU Email Address
| Campus | Department | Email Address |
|---|---|---|
| Gqeberha Campuses | Undergraduate and Advanced Diplomas | [email protected] |
| Postgraduate Enquiries | [email protected] | |
| Medical Programme | [email protected] | |
| Pin Verification | [email protected] | |
| Student Housing | [email protected] | |
| Off-Campus Student Housing | [email protected] | |
| Financial Aid | [email protected] | |
| General Enquiries | [email protected] | |
| Student Accounts & Fee Estimation | [email protected] | |
| George Campus | Access & Enrolment (Admissions) | [email protected] |
| Faculty Academic Administration | [email protected] | |
| General Enquiries | [email protected] |
Contact IT Support Directly
- Email Support: Send an email to the NMU IT support team at [email protected]. Include your student number, a detailed description of the issue, and any relevant screenshots.
- Phone Support: Call the NMU IT support helpdesk at +27 41 504 3370. Be ready to provide your student number and describe the issue you’re experiencing.
- Walk-In Support: Visit the NMU IT helpdesk located at your campus for in-person assistance. The helpdesk staff can provide support and resolve issues directly.
Troubleshooting Common Issues
Here are a few common issues students might face with their NMU email and how to address them:
- Forgotten Password: Use the “Forgot Password” link on the Office 365 logon page to reset your password. Follow the prompts to reset your credentials.
- Account Locked: If your account is locked, contact IT support for assistance in unlocking it. Provide your student number and any relevant information about the issue.
- Email Not Syncing: Ensure you have an active internet connection and that you are using the correct credentials. Check for any service disruptions on the NMU IT support portal.
Having access to your NMU student email is crucial for your academic success. By following the steps outlined above, you can efficiently access your email off-campus and seek support when needed. Remember to use the resources available to you and reach out to the NMU IT support team for any assistance.